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The player, Betwolf, made a deposit of bigger amount, then sent the necessary documents for verification to the casino but three days later, his account got blocked and all the casino told him was that it was due to a security check.
When the player investigated on it, he found out that the casino belonged to a group of casinos from which he had self-excluded himself from.
Therefore, it was supposed to be valid for this casino as well but they still allowed him to open an account and deposit.
The casino responded by saying that they had changed the license and they were not obliged to transfer the self-excluded accounts under a new license.
Then they said that the player had asked for a self-exclusion but this process has never been accomplished properly and therefore was not valid.
However, the casino failed to provide relevant proofs so this complaint was found for the player. The casino offered the player to take back his deposited funds but we're not sure if they ever received them.
Black points: 50 for this casino. Player's account got suspended, casino delaying payout. The player requested their first withdrawal at the casino and their account got temporarily limited as per a standard routine check.
A couple of weeks later, the casino requested the player to send some documents for verification. The player sent all the requested documents but later on, the casino requester additional documents.
The player sent those as well and claimed there was no contact from the casino afterward. There's no other information available. Disputed amount:??
Delayed payment, likely paid. Delayed payout process. The withdrawal was still pending after more than 3 weeks. The casino nor the player commented on this complaint since then.
No further information is available. Complaints on related Pelaa Casino Same management. Waiting for decission of regulator. Black points: 0. Extremely delayed withdrawal process for an unknown reason.
After doing so, the games were no longer available to them so they decided to request a withdrawal all over again. The casino asked the player to provide documents for verification multiple times in the row, but even after that, the player didn't receive the money.
They then submitted a complaint and because that didn't help to resolve their issue either, they then contacted the Malta Gaming Authority for help.
There's no further information received from them yet and in the meantime, the complaint remains unresolved. Complaints on related Spela Casino Same management.
Delayed account verification and withdrawal process. He waited longer than expected and over a month and a half later, the player still didn't receive his winnings.
There's no further information provider after that. The casino never responded to the complaint and it remained unsolved.
Complaints on related Kassu Casino Same management. Delayed verification and withdrawal request. More than a month later, the player received another message from the casino asking to send a better photo of their driving license to verify their account.
The player sent the photos and haven't heard from the casino since nor did they receive the payment. The casino did not react to the player's public complaint and it remained unsolved.
Casino delaying player's withdrawal request for an unknown reason. There were no updates from the casino until after the player sent an e-mail and was told the request had been escalated to the relevant department.
However, there were no further updates on the matter and even after more than 3 months, the player still has not been paid out. Complicated and delayed account verification and withdrawal process.
The player from the United Kingdom submitted a withdrawal request and was asked to send documents for identity verification including a photograph of them holding a note in their hand.
More than a month later, the player sent all the requested documents. About ten days later, the casino got back to the player and asked them for another photograph because the first one was deemed too dark and the card number on it was not visible.
The player sent another photograph but the casino has not responded nor was the player paid out. The casino did not react to the player's public complaint.
Delayed and complicated account verification and withdrawal process. After they sent all the requested documents they then got a message from the casino saying the documents had been rejected due to poor quality, therefore the player sent the documents once again.
A few days later after contacting the support for an update, they were told the verification process would take longer than normal due to the pandemic occurring at that time.
After a few more days, the player decided to raise the complaint with the UKGC since the withdrawal request still had not been processed.
There is no loyalty reward scheme found at Genesis Casino, which has to be a black mark against them. There is a VIP scheme, though, so the biggest spenders will get quite a few perks.
These include a dedicated account manager, exclusive bonuses and monthly prize draws. You can become a VIP by invitation only, however you can always drop them an email to nudge them in the right direction.
The missions are all different, as are the rewards, meaning that you should always find something exciting at this online casino.
Monday is a special day at Genesis Casino, thanks to the Lightspeed Monday promotion. Every week will see a different game being chosen for this free spins promotion.
Mega Moolah nearly always has the biggest jackpot, although you can also enjoy many other progressive slots. Titles like Divine Fortune, Tunzamunni and Major Millions should bring loads of fun when you play.
There are also progressive jackpots on no fewer than three live dealer casino games, including Caribbean stud poker. Clicking on the question mark symbol in the top right of the page will show you the different ways you can contact Genesis Casino.
Additional terms apply. New customers only. Promotion valid from Bonus spins added after min. Offer active for 14 days from registration.
No wagering on bonus spins winnings. Bonus Spins valid for 7 days. Deposit method restrictions. Game of the week. Voodoo Magic. Every time a player bets on a progressive jackpot slot, a percentage of the wagered amount goes to the progressive jackpot pool.
For instance, the Mega Fortune slot is available at all NetEnt casinos. Every time a player engages in the Mega Fortune slot, the jackpot increases.
Theoretically, the jackpot can reach millions before someone wins it. When a player wins the jackpot, it is reset to a predetermined value and it starts increasing again.
If you are in a mood for pursuing some Royal Flushes, head to the Table Games section where you will find the most common Video Poker variations.
In case you are determined to polish your Blackjack skills, you will find Spanish 21, European Blackjack, Hi Lo 13 European Blackjack, and other variations at Genesis casino.
Apparently, there is no shortage of Poker, Blackjack, and Baccarat games but Genesis seems to put the strongest emphasis on the Roulette offering.
This means affiliate partners can earn money not only by promoting Genesis but any other of the sites owned by Genesis Global Limited.
Earnings are always delivered promptly, and Genesis will give you all the tools you need to maximise your conversion rates. All deposits are free of charge and should appear instantly in your account.
When withdrawing, the payout time differs depending on the method chosen. Genesis is a fully licensed and trustworthy online casino that only supplies games from certified developers.
If you have been issued with free spins, all you need to do is load the game s the spins are valid on, and you will see a notification telling you that they have been added.
The game should notify you once you have used your remaining free spin balance. You can surrender your bonus at any time but doing so means any winnings accrued using the bonus will be lost.
If you have suffered losses with the bonus funds, these will be reduced from your real funds. Yes, almost all of them can be tried for free.
On the page that will then load you can place a deposit, time, wagering and loss limits tailored to your personal needs. The in-built chat feature on live dealer games allows you to send messages to other players or to the dealer.
Comments can be seen by all at the table so avoid any abusive or vulgar language as complaints made about you will likely result in a chat ban.
No, you will have to select one or the other when placing your first deposit. Once one has been claimed, you will not be eligible to claim the other.
Genesis Casino is one of the most popular brands of the iGaming company Genesis Global Limited, one of the fastest growing online gambling groups in Europe.
New Games. Popular Games. Video Slots. Table Games. Sign up. Contact Us. Forgot Password. Forgot password? Enter your email address and your date of birth below and we'll send you a quick reply with instructions on how to recover or reset your password - Simple!
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It is an excellent place for people interested in casino games though it does not offer sports betting. They stay away from scandals and frauds and purely cater to entertainment and assistance to their beloved casino players.
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