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Visa Credit. Football Frenzy. High Fashion. This place is a SCAM, stay away. STAY AWAY, they wont pay you if you win and have no problem keeping every penny of your deposit…..
Done with this casino!!!! Every bad review you read is sooooooooooo true!!!! Getting ready to submit a fraud dispute!
What you need to do is contact the Gen Man of marketing and they will get on this with in an hour or two. I hope they keep up the good work And continue to pump out the checks.
Only 4 more months til payed in full. Please don't waste your time here. There are plenty of reputable casinos online.
Now, I get the "It will be mailed out by the end of next week" chat. They will even tell you that your request was just updated.
This place is nothing more than a joke — why else do the give such large bonuses? Your going to love this one!
Cool Cat has the most excuses I have ever heard for not sending their withdrawls out. I have been waiting since Jan.
Been told several times that the check will be mailed next week. Today, I got a note from them after about 20 emails that their accounting department is over a month behind!!!
Can you believe this? Sounds like they have too many customers. This is a very bad casino…. It's been impossible to get my winnings out! Still waiting….
Please note that this casino and myself have sucsessfully resolved this issue. When i won i think i got too excited,and thought i wasent going to get paid,,it turns out it was all a misunderstanding,and I am pleased to say that i will get my winnings afterall.
I want to thank coolcat,Marty Davis and TOPAFF for helping us resolve this matter. I wish you all the best here.
I cant retract what i said but im really glad we worked it out. Do not play at this casino. I have had the worst experience.
First, they don't answer emails…. Then I tried calling them. I was put on hold for over 30 minutes. The customer service rep that answered was extremely rude and talked over me several times so it was difficult to get out my question.
I finally asked for a manager and that didn't go well either. I'm so frustrated with this gambling site. They are a big rip off — not to mention rude and unresponsive.
Come on do you really think people are that ignorant? Will I ever get my Money? After reading everybody's comments What do you do? One is already very leary abput giving up the credit card information to play online anyway because you just don't know who to trust.
Well I trusted Cool Cat and after 21 days of waiting I have no idea if I will ever get my winnings. The run around is unbelievable. IF I ever get my winnings I won't play here any longer.
The bonus playthroughs SUCK and even if you complete the playthrough they DEDUCT the amount of the bonus you were given.
I have sent in all of the proper documents and nothing. It's hard times for everybody…. I am seeking a trustworthy , reliable business that I can trust.
I played…. Now I'm told it won't be till Feb 19th. I have sent several emails, did the live chat…called the telephone number and never get thru…I've waited over 30 minutes and never got thru.
Why does it take so long to pay out. It taks seconds to deposit. Everything was submitted to them to be approved within 24 hours of them asking.
What is the problem???????????????? I did finally receive all my winnings. Once Claudia got on the case I received my winnings within two weeks.
I will try again at this casino and hopefully they have changed their ways and people can get their winnings in a timely manner. I have played at alot of on-line casinos.
However, this casino has been the worst. I played just a little to check it out. Deposited very little money. But, everytime I logged back into the casino, there were extra funds in my account, which I suppose was considered bonus money or money that required a certain amunt of wagering, which was ok because this wa supposed to be a new casino and I was just checking out.
I played at one of their "Affilliates" and never quite trusted them. If you play a game, and you decide to switch do a different game, then your your funds go back into your bank, and you have to redepoit into each game you play.
I recently had not played at this casino for months, however, one of their silictors actually called me on the telephone and we had a very lengthy conversation regarding the promotion he was offering, which was was just make a deposit, and they would give me an additional 50 percent, and since I was not redeeming a coupon, or bonus, I could keep my money if I won.
So, unfortunately, I did deposit funds, I won, and they denied my withdrwal request, due to my previous coupon redemptions, etc.
And when I have tried to contact them via e-mail and have tried to explain what their solicitor advised me, they have totally ignored every e-mail I have sent to them.
Thankfully, I was at least smart enough to make a very, very small deposit. If you play at this casino, you will vever be able to withdraw any winnings, or affiliates.
Be very careful. Well i can say this i have so many backers backing me and doing that is defenitly putting gas on a fire and making the situation worse.
I tried bieng nice, i tryed bieng patiant. I was played,and mislead only to be denied my winnings. I have all the transcripts and letters to prove it.
They led me to believe that i really won for 6 days then denied me without any just cause. If they dont put my casino back with my funds it will make this much much worse.
Its unbielable that a casino would be so bad as this one. Please anyone who reads this dont paly or have anything to do with coolcat casino.
There are much better ones out there trust me. I want to thank you all for your emails. And thanks Phil for defending me buddy.
But its ok my friend no need to be too upset ok. For those of you who feel had a legitamate case please make sure that its really legitamate ok?
If you dident meet the requirments like 10x or 50x with max cash out or free chipe please dont write me. I want real cases that have a leg to stand on.
I also suggest if you think your bieng cheated out of a fair win plaese report it to your local police department. Then email me and tell me where you reported it,and i will give that imformation to to my police so they can coraspond with other enforcement departments.
Like any consumer we too have rights,and if you feel that your rights have been violated you have the right to press charges against them.
All casinos are governed by laws and licienceing is reviewed on a regular basis bye the software providers,which in this case is realtimegaming.
Remember to read the rules and dont even play until you read and fully understand them. If you have multiple accounts be sure to ask the casino to remove them and only play one account because some casinos will keep them there just to use it to deny your winnings.
Do not use any coupons while waiting for withdraw approvals or they will get you. Sometimes coolcat will send them while your playing to try and void your withdraw.
Coolcat seems to be operating in ways ,so they can find any way they can to avoid paying. My advice is not to play there and egnore all there offers because unlike most casinos they run in a group,and they operate by denying or slow delayed payment in hopes that they can get away with paying there winners so they will always come out way on top.
Anyway please keep the emails comming,and i will do my best to help you to help yourselves. Coolcat support wont help because there the ones who creat the problems in most cases,from what i see and hear.
So people your not alone. I won this fair and square and they still wont pay. Very very sad casino to say the least. I see coolacat comments here stateing that they have the best bonuses ect bar none..
Or they make you sweat,they make you so stressed out playing mind games and trying to make up excuses. At times they can seem to be all nice and friendly,and can give you a false sence that you might get your winnings.
Just emagine for those reading this post how i must feel. I havent slept in a week my nerves are wrecked.. Winning at coolcat is worse than losing,now thats bad.
Since posting on Dec 12 I have received my money in my UseMyWallet Account. Apparently if you use a free chip you can only withdrawal with UseMyWallet, but thats fine the only downside is they charge to wire to your bank account.
Overall I am happy. Since i posted my last post here i did in fact have problems with coolcat. The nature was very serious,and thats all i was told i could say pending the outcome of my withdraw request.
They seemed to have rectafied and hopefully resolved it by completing,and approving my well deserved winnings. I will keep you all posted on what happens,and the results.
I was going to ask them to remove my prior comments as the situation has changed since i wrote that. However i think that it would be in there best interest to do the rite thing.
Happy gaming everyone,and good luck. Hope my next post is a better one. I will be back pending the outcome and comment more if nessesary concerning this matter.
This casino is the biggest ripp off i ever seen in all my life and time in casinos. The comment above must be one that a staff of the casino wrote,Because they dont pay and they will stress you out and find any excuse they can not to pay.
I had a friend who won fair and square. He got a jackpot and he was denied for no reason. They will make you think there paying then deny you.
They are a crooked,and shouldent even be on the net. My friend has hired a lawyer,and even the lawyer wants to work to have there gaming licience revolked for good.
They are the biggist unlawful,rule breaking casino i have ever seen or played. How they still exsist is a wonder in itself.
I will keep you all enformed on how the lagal action goes. The person they ripped off is a honest person that i knew for 25 years,and he won on a no restriction bonus but they wont pay.
They left him on hold for a whole week,and put him trough hell then after making him think he won with "congratulations on your win" and he sent all the required paperwork.
They called him and contacted him by email saying they always pay,then he got a email stating he was denied,and dident even say why. Please i beg you or anyone reading this DO NOT PUT MONEY IN THAT CASINO…BECAUSE THEY ARE ON PROBATION AS IT IS and THAT THE REASON WHY.
Well i just won at coolcat. They were very nice to me,and offer some great bonuses. I would reccommend then to anyone,and for those who dident get paid yet,im sure they will come trough.
I am sure that there are many people out there that had problems,and im also sure that running a casino can be difficult at times for staff as well.
There are so many things that are considered such as bonuses. I recommend bonuses that come with a no playthrough,no max cash out,because the "odds" are better overall.
So far i loved my time here,had lots of fun,and got lucky. Thanks Cool Cat. I have sent all necessary documents. Not exactly sure how to get my money back from them..
Im this close to claim a dispute. I have also been given the run around at Cool Cat casino. I have 5 approved payouts dating as far back as Nov 9th and I have 2 pending payouts.
I have been told everytime I go on live chat with Damion that my winnings will be sent to my quick tender account next week or middle of next week.
I have not seen a dime of my winnings. This is a bad casino as far as I am concerned. I have played at other casino's and have won the random jackpot and have been payed.
It is unfortunate that this casino is so bad about paying out their winning because it is a fun casino to play at. I just want to see my winnings to start to come into my account.
I don't think I am asking too much. I have been waiting almost 8 weeks for my money and still nothing. TIMETO GET OUT FOR GOOD. I have sent emails to coolcat casino over 10 times about my withdrawl over the last 6 weeks.
All I get is a response that I will hear back within 1 business day on why I have not recieved my withdrawl. I have never had a response back with the reason why I have not recieved my withdrawl.
I have not had this problem with other online casinos! I want my money! Who should I contact? I was told to expect payment days after this but still haven't received anything.
E mails to support have not been answered so I have now e mailed Marty Davis to see if I can speed things up or actually get paid I just used a dollar free chip and played through the dollar requirement, submitted my identification requirements, and now im waiting for approval, hopefully it wont take too long like some of the people on here, but I have faith that it will come eventually.
Was hoping for it to come before christmas but after reading here I find that unlikely. Just wanted everyone to know that you will get your money if you fulfilled the requirements and send in all the required information.
It may take longer if you haven't sent your information in prior to winning. I sent it in when I signed up, just in case I won.
Thanks Cool Cat Casino! Was approved on october 17th for a withdraw and still have no check as of december 8th I have contacted cool cat three times and they always say the check will be mailed out at the end of next week.
I have won on other casinos and was paid quickly, all I get from cool cat is a run around! After numerous promises that the check would be sent, I still have not recieved a thing.
You will notice a Mr. Davis and a Steve on this site to contact to expedite this for you. I did that and was just turned over to a Stephanie, who talks so fast you can hardly understand her and gives me the same run around ie.
I was told 10 days ago that the check would be sent next week. This week I am told that due to the holiday, it wouldn't be sent this week.
Hopefully, next week. It is now over a month since my withdrawal was approved. Once that is sent if ever. I will have to go through the same process again.
I have never been so frustrated in my life. I will post again to update my progress. So far he has been taking care of all the issues here.
Fraud and a scam, all I can say, they do not pay if you win!!!! OK people this is how this casino works. Be sure to read all of their rules in advance and follow them.
I won on Aug 28th. Today is October 28th and the first check they sent me for has finally cleared and I have the cash. I will received my next check tomorrow for and in another month my third for The process is long and it is frustrating but there is light at the end of the tunnel if you play within their guidelines.
I can only see it as a blessing I turned 30 dollars into Patience people. I have sent emails, spoke with Nathan at Cool Cat and he comes up with all this garbage about how they have to be really careful about how withdraws are done.
I have played online casinos for years,in my state its legal. I have always been paid within a week of request from other casinos and it went right to my checking account.
So people stay away from them. Not worth the headache. I played at Cool Cat Casino more than a year ago, and I lost. No problem. Real Money Casinos Online are Going Mobile, but Where is the USA?
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